Refund Policy

1. Scope of this policy

This Refund Policy applies to payments made to Frontier Stride ("Frontier Stride", "we", "us", "our"), a sole proprietorship based in Gudivada, Krishna District, Andhra Pradesh, India, for access to our software products, including the School ERP and the loan-management tools (together, the "Services"). We do not sell physical goods, so this policy addresses fees paid for software licences, subscriptions, and related services only.

2. Free trial and evaluation

Where we offer a free trial or evaluation period for a Service, no payment is due during that period and this Refund Policy does not apply until a paid subscription or licence begins. We encourage customers to fully evaluate a Service during any trial period before committing to a paid plan.

3. Eligibility for a refund

You may be eligible for a full or partial refund of fees already paid where:

• You were charged in error, such as a duplicate payment or an incorrect amount;
• A paid subscription was renewed automatically and you contact us within 7 days of the renewal charge, without having materially used the Service during the new billing period;
• We are unable to provision or make the licensed Service available to you within a reasonable time after payment, through no fault of yours;
• The Service has a significant, verifiable defect that we are unable to resolve within a reasonable period after being notified.

4. Situations that are not eligible for a refund

Except as described above, fees already paid for a billing period are generally non-refundable, including where:

• You decide to stop using the Service partway through a paid subscription term or annual licence;
• Access to the Service is suspended or terminated due to a breach of our Terms of Service;
• Custom configuration, onboarding, or data-migration work has already been performed at your request.

5. How to request a refund

To request a refund, email us at the address below with your name or institution, the payment date, the amount charged, and the reason for your request. We will acknowledge your request within 3 business days and let you know whether it is approved.

6. Processing time

Approved refunds are processed back to the original payment method. Depending on your bank or payment provider, this can take 5–10 business days to reflect after we initiate the refund.

7. Cancellations

You may cancel a subscription or request non-renewal of a licence at any time by contacting us. Cancellation stops future billing; it does not, by itself, entitle you to a refund of fees already paid for the current billing period unless one of the conditions in Section 3 applies.

8. Changes to this policy

We may update this Refund Policy from time to time. We will revise the "Last updated" date above when we do. Material changes will be communicated to licensed customers with an active paid subscription.

9. Contact us

Questions about this Refund Policy, or refund requests, can be sent to: